Design reliable AI agent experiences with ease
Ideate, build and improve your AI agents to deliver exceptional customer experiences and resolve your most complex issues.
Millions of 5-Star Conversations
Understand & Improve
Continuously test, audit, and refine your AI agents to improve performance, reliability, and customer experience over time.
Design on-brand AI customer experiences
Give customers your brand’s fastest responses with built-in widgets, images, videos and interactive elements.
Design on-brand AI customer experiences
Give customers your brand’s fastest responses with built-in widgets, images, videos and interactive elements.
Rigorously test your AI agents for full confidence
Validate knowledge, prompts, and workflows in seconds using structured tests across real customer scenarios and edge cases.
Rigorously test your AI agents for full confidence
Validate knowledge, prompts, and workflows in seconds using structured tests across real customer scenarios and edge cases.
Audit any situation in seconds to improve quality
Drill into any slice of data in seconds and review with both AI QA and human QA to pinpoint areas of improvement in your customer experiences.
Audit any situation in seconds to improve quality
Drill into any slice of data in seconds and review with both AI QA and human QA to pinpoint areas of improvement in your customer experiences.
Understand and improve your AI Agents
See how agents arrived at answers, which knowledge and workflows they used and get analytics across CSAT, AI resolution and more.
Understand and improve your AI Agents
See how agents arrived at answers, which knowledge and workflows they used and get analytics across CSAT, AI resolution and more.
“With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days - all while cutting our platform costs in half.”
Caitlin Logan
VP of Customer Service
Trusted by thousands of customers