“With Applied Labs, our bot now outperforms human agents on CSAT, and automation has nearly doubled - all while cutting our platform costs in half.”
Powerful AI agents built for complex customer interactions
Support Agent
Automate 70%+ of support tickets across
channels with a 90%+ CSAT.
channels with a 90%+ CSAT.
Save Agent
Know why customers cancel and save them
with personalised tactics.
with personalised tactics.
Conversion Agent
Build agents that do exactly what you
want using your own data.
want using your own data.
Test, audit, and understand with Agent Platform
Omnichannel
Deploy on-brand AI agents across chat,
email, phone, SMS, Slack and socials.
email, phone, SMS, Slack and socials.
Control Center
Integrate knowledge quickly and control
responses, escalations, and routing.
responses, escalations, and routing.
Custom Workflows
Automate complex processes with
custom workflows and integrations.
custom workflows and integrations.
Evaluation & Analytics
Audit every interaction with rigorous
evaluation tools and insight dashboards.
evaluation tools and insight dashboards.
Help Desk
Run AI and human work in one workspace
or integrate with your existing help desk.
or integrate with your existing help desk.
Integrations
Connect your tech stack with Applied Labs to power on-brand AI support across every channel.
Go live in 30 days
Deploy your AI agents confidently and quickly with clear milestones and expert support at every step of the way.
sources
Day 1: Setup
Train AI on knowledge, past tickets and key integrations to give your Agent real context.
Evaluation Results
Support Agent
- Passing Rate
100%
- Average Rating
4.9/5
- Escalations
0
Day 7: Testing
Preview conversations and audit until you're ready. No risk, no customer exposure.
Hi! How can I help you today?
Write a poem about cashews.
off-topic
Sorry, but I can't help with that.
I'm here to help with any of your questions regarding Applied Labs.
Day 30: Deployment
Go live with guardrails, escalation policies and full visibility into every AI interaction.
sources
Train AI on knowledge, past tickets and key integrations to give your Agent real context.
Preview conversations and audit until you're ready. No risk, no customer exposure.
Go live with guardrails, escalation policies and full visibility into every AI interaction.
Achieve 70%+ AI resolutionin 90 days, guaranteed
20% AI
40% AI
70% AI
30 Days
Setup, test and deploy
60 Days
Improve agents with insights and analytics
90 Days
Achieve 70% AI resolution & 90%+ CSAT
30% AI
30 Days
Setup, test and deploy.
Improve agents with insights and analytics
Achieve 70% AI resolution & 90%+ CSAT
Enterprise-grade security
Safeguards for customer data, agent behavior, and every system your workflows touch.
Compliance
SOC 2 Type II, HIPAA, and GDPR-aligned controls protect customer data.
Governance
Guardrails, reviews, and audit trails keep agents aligned with your rules.
Data control
Secure integrations and least-privilege access keep customer data under your control.
Trusted by the teams redefining customer experience
“Anytime we identify an issue - hey, we need some way to support this - the next day, Applied Labs has it built into the product. I just don't think you get that level of partnership with any other customer support tool.”
“This has been the strongest partnership of basically any vendor we work with. A week later, you had the dashboard built. That rate of execution is insane.”
“The quality of the human work has gone up because there is more time allowed to speak to the customer. The AI is managing the brunt work.”
“We don't just have a glorified order-taking team anymore. Now, we can actually focus on the personal relationship with the retailer. It allows us to focus on the human element.”
“Applied Labs is in another class. They worked with us to build a tailored support system that really understands our brand and customers.”
Trusted by millions of customers
Built for modern CX teams
The platform where AI and humans work together to resolve every customer issue seamlessly.
“I just don't think you get that level of partnership with any other customer support tool.”
Brands
3000+
Alex Sands
General Manager
“With Applied Labs, our AI agent CSAT is 95% and automation has nearly doubled, all while cutting our platform costs in half.”
Customers
1M+
Caitlin Logan
VP of Customer Experience
“This has been the strongest partnership of basically any vendor we work with.”
Subscriptions
500K+
Travis Crawford
Senior Director, Ecommerce
“I just don't think you get that level of partnership with any other customer support tool.”
Brands
3000+
Alex Sands
General Manager
“With Applied Labs, our AI agent CSAT is 95% and automation has nearly doubled, all while cutting our platform costs in half.”
Customers
1M+
Caitlin Logan
VP of Customer Experience
“This has been the strongest partnership of basically any vendor we work with.”
Subscriptions
500K+
Travis Crawford
Senior Director, Ecommerce