AI Agents
Powerful AI agents built for
complex customer interactions
Automate 70%+ of support tickets
with a 90%+ CSAT.
with a 90%+ CSAT.
The next-gen AI customer experience platform for outcomes and growth
AI agents, Assistant, help desk, CRM and insights for ambitious CX teams. Pay for outcomes and growth, not seats
- Unlimited seats
- No overages
- Risk-free outcomes (90-day opt-out, AI agent guarantees)
Powerful AI agents built for
Built from the ground up with growth, insights and AI outcomes in mind
One AI-native CX platform
One inbox, clear routing and zero per-seat fees
Risk-free outcomes in 30 days
Cut the AI noise. Applied puts real guarantees to reduce risk and get AI outcomes fast.
90-day opt-outOutcome-based pricingExpert deployment support availableZero-downtime migration
Frontier AI agent performance that outperforms legacy competitors
AI resolution
Climbs fast
AI CSAT
Stays high
Critical errors
Near zero
Day 7 (Launch)Day 30 (Ramp)Day 90 (Steady State)
Each incremental AI resolution point is harder to achieve, but more valuable as you resolve your most complex issues
Need assurances tailored to your launch plan?
Talk to sales on custom assurancesFrontier AI vs. legacy platforms.
OthersApplied Labs
Proof
OthersPromises
Applied LabsMultiple case studies on AI performance + guarantees
Quality
OthersQuality tradeoffs
Applied Labs>90% AI CSAT
Team lift
OthersHeavy lift from your team
Applied LabsLow lift, easy to use platform
Speed
OthersSlow path to results
Applied LabsFast frontier results in 30 days
Proof, not promises.
“Our AI agent CSAT is 95% and automation has nearly doubled, while platform costs were cut in half.”
From reactive to proactive delight
Turn CX into a growth engine
Grow revenue and delight customers with AI conversion, save and proactive agents
Legacy
Jenny, a potential VIP churns early
Consideration
Jenny hunts for answers
Post-purchase
Issue resolved in hours
Month 3
Template emails
Month 4
Jenny churns
CX as a growth engine
Jenny with higher LTV and delighted
VIP + brand advocate
Consideration
Conversion Agent answers instantly
Drive conversion
Post-purchase
Support Agent resolves instantly
TTR <2 mins
Month 3
Proactive AI cross-sell grows LTV
Revenue up $35
Month 4
Save Agent prevents churn
Customer saved
Year 1 Anniversary
Human VIP team calls with a gift
Delight moment
Drive higher LTV
Drive conversion and save customers before they churn
Proactive revenue and delight
Easily design proactive conversations and campaigns with AI suggestions
Deep customer insights
Every moment updates the CRM. Get insights and suggested growth ideas at the speed of AI
Redesign your best customer experiences for growth
Get a demo on growth agentsIntegrations
Connect thousands of integrations and custom APIs. Applied is an open platform to use your preferred tools. Every customer moment across integrations lands on one unified CRM timeline.
Enterprise-grade security
Safeguards for customer data, agent behavior and every system your workflows touch
Compliance
SOC 2 Type II, HIPAA and GDPR-aligned controls protect customer data
Governance
Guardrails, reviews and audit trails keep agents aligned with your rules
Data control
Secure integrations and least-privilege access keep customer data under your control
Trusted by the teams redefining customer experience
“With Applied Labs, our bot now outperforms human agents on CSAT, and automation has nearly doubled - all while cutting our platform costs in half.”
“Anytime we identify an issue - hey, we need some way to support this - the next day, Applied Labs has it built into the product.”
“Probably the best AI tool I've used at work. Incredibly intuitive and insightful analytics that have helped understand our customers better than ever.”
“You are making the right technology accessible in the right ways. Excited to follow along and help support.”
“Have yet to meet someone who has used their tools and not been impressed.”
“Streets need this.”
“As an early customer of Applied Labs, I've seen firsthand how they've boosted our team's productivity.”
“This has been the strongest partnership of basically any vendor we work with. That rate of execution is insane.”
“This is a huge launch, and it's only the beginning of what they're building.”
“The whole Applied Labs team has consistently blown me away.”
“Congrats on the launch brother.”
“Huge congrats to the Applied Labs team on the launch.”
“Now, we can actually focus on the personal relationship with the retailer. It allows us to focus on the human element.”
“Just signed up, really hope the "website crashing" part was a joke because I need this live yesterday.”
“Been epic working with them over the past few months. Excited for their launch.”
“It's been amazing working with Applied Labs over the years and seeing the journey from the early days to what it has become today.”
“Really great stuff from the Applied Labs team.”
“Excited to see the official launch of a truly next-gen AI CX platform.”
“They've been incredible partners and seeing what they've been building firsthand, I can say this is only the beginning.”
“The quality of the human work has gone up because there is more time allowed to speak to the customer. The AI is managing the brunt work.”
“Applied Labs is in another class. They worked with us to build a tailored support system that really understands our brand and customers.”
Trusted by millions of customers
Customer outcomes at scale
Frontier AI outcomes and best-in-class CX results from ambitious teams raising the bar
“I just don't think you get that level of partnership with any other customer support tool.”
AI resolution
>70% AI resolution in 1 quarter
Alex Sands
General Manager
“With Applied Labs, our AI agent CSAT is 95% and automation has nearly doubled, all while cutting our platform costs in half.”
Customer love
95% AI CSAT on 1M+ customers
Caitlin Logan
VP of Customer Experience
“This has been the strongest partnership of basically any vendor we work with.”
Subscriptions
40% save lift
Travis Crawford
Senior Director, Ecommerce
“Applied helped us move from support responses to growth outcomes.”
Revenue
+20% per visitor
Aditya Garla
Head of Performance and E-commerce
“Applied Labs is in another class. They understand our brand and customers.”
Support costs
80% savings
Kalin Stoyanchev
Co-Founder and COO
“The AI is managing the brunt work, so the human work has gone up in quality.”
Voice
100% automated
Francois Casabonne
Director of Customer Experience
“I just don't think you get that level of partnership with any other customer support tool.”
AI resolution
>70% AI resolution in 1 quarter
Alex Sands
General Manager
“With Applied Labs, our AI agent CSAT is 95% and automation has nearly doubled, all while cutting our platform costs in half.”
Customer love
95% AI CSAT on 1M+ customers
Caitlin Logan
VP of Customer Experience
“This has been the strongest partnership of basically any vendor we work with.”
Subscriptions
40% save lift
Travis Crawford
Senior Director, Ecommerce
“Applied helped us move from support responses to growth outcomes.”
Revenue
+20% per visitor
Aditya Garla
Head of Performance and E-commerce
“Applied Labs is in another class. They understand our brand and customers.”
Support costs
80% savings
Kalin Stoyanchev
Co-Founder and COO
“The AI is managing the brunt work, so the human work has gone up in quality.”
Voice
100% automated
Francois Casabonne
Director of Customer Experience