Queue
One place for agent and team work
AI-handled conversations, human replies, escalations, and reviews stay in the same operating queue.
Assist
Draft with sources and controls
The copilot brings order context, policies, and approved tools into the reply before a teammate sends it.
Remember
Every customer carries context
Orders, outcomes, preferences, and prior saves travel with the next conversation.
Improve
Closed work becomes signal
Resolution, handoff reason, quality, and follow-up write back into the system.
View AI and human work in one queue.
See active conversations, owner state, customer context, and handoff pressure without switching tools.
Request for weekend or after-hours support
SchedulingAfter-hoursDisappointment
Jan 29, 8:15 AM
Danielle Green
Jan 29, 8:15 AM
Salut, les horaires ne me conviennent pas. Le trajet est long pour moi. Avez-vous des rendez-vous le week-end ou en dehors des heures d'ouverture ?
Applied Agent
Jan 29, 8:18 AM
Hi Danielle, we have two late Wednesday slots and one Saturday morning option available. Let me know which works best and I can confirm it for you.
Translated the French thread to English.
Loaded after-hours scheduling policy.
Checked late-evening and Saturday availability.
Resolved automatically after the reply was delivered.
Reply
This conversation was resolved automatically.
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AI Summary
- The customer received concrete after-hours options without a handoff.
- Policy lookup and scheduling checks stayed inside one surface.
- The thread was resolved automatically after the answer was delivered.
Conversation details
Resolution
Resolved automatically
Status
Closed
Priority
No priority
AI Agent
Applied Agent
Assignee
Admin
Group
Scheduling
D
Danielle Green
Berry-Turner · Clinical psychologist
Phone: 17777195422
Email: dgreen@berry-turner.example
Note: Prefers Saturday or after-hours visits near downtown.
Request for weekend or after-hours support
SchedulingAfter-hoursDisappointment
Jan 29, 8:15 AM
Danielle Green
Jan 29, 8:15 AM
Salut, les horaires ne me conviennent pas. Le trajet est long pour moi. Avez-vous des rendez-vous le week-end ou en dehors des heures d'ouverture ?
Applied Agent
Jan 29, 8:18 AM
Hi Danielle, we have two late Wednesday slots and one Saturday morning option available. Let me know which works best and I can confirm it for you.
Translated the French thread to English.
Loaded after-hours scheduling policy.
Checked late-evening and Saturday availability.
Resolved automatically after the reply was delivered.
Reply
This conversation was resolved automatically.
Preview paused
⌘ + ↵ to add a new line✎◌↑
Resolve faster with a copilot that checks the work.
Applied drafts the reply, verifies policy and source context, and leaves the final action under team control.
Reply
Hi Maya, I pulled up your order and can confirm the replacement shipped today with priority delivery.
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Powerful routing, unified for AI and humans.
Apply the same rules to automated work, handoffs, and team queues so every conversation lands with the right owner and context.
Routing logic
Unified rules
1
Intent
is any of
WISMOOrder edits
Route to
Fulfillment
Owner
AI agent
2
Risk
contains
Refund > $250VIP subscriber
Route to
Retention
Owner
Human review
AI agent
Handles approved order edits
Human team
Reviews refunds and exceptions
Shared context
Keeps reason, owner, and next step attached
Works across the Applied agent family.
Use the same context and controls across support, save, conversion, and proactive workflows.
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