Score
Resolution, sentiment, policy fit, and customer effort are scored without waiting for surveys.
Measure every agent outcome.
Containment, lift, revenue, quality, and safety — one system for every AI agent.
✓Outcome-based pricing
✓Unlimited seats
✓No overages
✓90-day opt-out
Measure what the agent actually did.
Quality, evidence, and resolution signal on every conversation — automatically, without waiting for surveys.
Trace
Knowledge lookups, tool calls, handoffs, latency, and guardrail checks stay attached to the run.
Cluster
Low-scoring threads group by queue, topic, policy, channel, segment, and agent version.
Ship
Analytics turns gaps into tests, workflow edits, knowledge updates, and rollout recommendations.
Experiment and dashboard tools built for agent teams.
EXPERIMENTS
Test the next agent release before customers feel it.
Compare control and treatment with lift, confidence, regressions, and VIP safety on one release readout.
- ✓A/B testing. Compare control and treatment agent versions.
- ✓Lift and confidence. Statistical readout on containment, CSAT, and revenue.
- ✓VIP safety. Verify no regressions on your highest-value segments.
Agent release test
Order-status experiment B
Read the control, variant, and confidence interval before the release moves to customer traffic.
Clear winner
18,420 conversations
Lift
+3.5 pts
More conversations resolved — confident result.
Current agent
Current order-status reply
49%
74.6%
9,026 exposures
baseline
Current order-status reply
New release
Shorter reassurance copy
51%
78.1%
9,394 exposures
+3.5 pts
Shorter reassurance copy
Resolved by AI
Current agent vs new release
74.6% today / 78.1% new release
Expected lift
Where the lift should land
Even the low end beats the current agent.
Escalation rate6.4% to 4.9%Improved
VIP escalation rate0.91% to 0.88%No change
DASHBOARDS
Build dashboards around the work your operators own.
Compose queue health, revenue, QA, and experiment modules into the operating views each team reviews.
- ✓Custom modules. Assemble the metrics each team reviews in one view.
- ✓Queue health. Resolution, CSAT, handle time, and escalation pressure.
- ✓Release guardrails. Regressions, confidence, and rollback signals on every launch.
Escalation watch
Watch regressions, false positives, and VIP safety without leaving the dashboard builder.
Drag cards to reorder
Escalations per 1k
27
Guardrail rate
Line chart for Escalations per 1k
VIP escalations
0.88%
VIP safety rate
Area chart for VIP escalations
False positive rate
1.9%
Incorrect escalations
Bars chart for False positive rate
Refund watch
14
High-risk refund cases
Donut chart for Refund watch
One executive readout for automation, quality, and cost.
Leaders see business outcome, operators see where to intervene, and builders see what to ship.
Business outcome
Containment, save value, conversion lift, and cost
Conversation quality
CX score, policy fit, grounding, and sentiment
Human review
Escalation pressure, QA load, and coaching queues
Release guardrail
Regressions, confidence, VIP safety, and rollback
Works across the Applied agent family.
Every readout on this page ships with each agent — support, saves, conversion, and proactive outreach measured the same way.
See these numbers on your own conversations.
Bring your real queues and leave with a readout of automation, quality, and cost.