Score
Quality on every conversation
Resolution, sentiment, policy fit, and customer effort are scored without waiting for surveys.
Measure every agent outcome.
Containment, lift, revenue, and safety. One system for every AI agent.
Conversation Overview
Workforce Efficiency Analytics
Conversation Volume
18.4k
Conversations in the selected time range.
+1.6k (+9.5%)
AI Resolution Rate
82%
Share of conversations resolved with AI intervention.
+6 p.p. (+7.9%)
CSAT Score
89%
Share of 4 and 5 ratings in the selected window.
+2.4 p.p. (+2.8%)
Mean Time to Resolution
3.2m
Average time to resolution across staffed workflows.
-0.7m (-18%)
Conversations Over Time
Weekly queue volume and contained conversations
Contained
Total
AI Resolution Rate Over Time
Weekly rate of conversations resolved with AI intervention
Conversations by Channel
Share of conversation volume by operating channel
Email7.4k
Chat6.2k
SMS2.9k
Voice1.9k
Trace
Every answer has a reason
Knowledge lookups, tool calls, handoffs, latency, and guardrail checks stay attached to the run.
Cluster
Misses become patterns
Low-scoring threads group by queue, topic, policy, channel, segment, and agent version.
Ship
Fixes move into releases
Analytics turns gaps into tests, workflow edits, knowledge updates, and rollout recommendations.
Test the next agent release before customers feel it.
Compare control and treatment with lift, confidence, regressions, and VIP safety on one release readout.
Agent release test
Order-status experiment B
Read the control, variant, and confidence interval before the release moves to customer traffic.
Significant
alpha 0.05
Stat significance
+3.5 p.p.
p 0.032; 95% CI clears zero.
Control
Current order-status reply
49%
74.6%
9,026 exposures
—
p —
Treatment B
Shorter reassurance copy
51%
78.1%
9,394 exposures
+3.5 p.p.
p 0.032
AI resolution rate
Control vs variant
74.6% control / 78.1% variant
Confidence interval
Significance range
95% interval stays positive against the control.
Escalation rate6.4% to 4.9%Significant
VIP escalation rate0.91% to 0.88%Held
Build dashboards around the work your operators own.
Compose queue health, revenue, QA, and experiment modules into the operating views each team reviews.
Escalation watch
Watch regressions, false positives, and VIP safety without leaving the dashboard builder.
Drag cards to reorder
Escalations per 1k
27
Guardrail rate
Line chart for Escalations per 1k
VIP escalations
0.88%
VIP safety rate
Area chart for VIP escalations
False positive rate
1.9%
Incorrect escalations
Bars chart for False positive rate
Refund watch
14
High-risk refund cases
Donut chart for Refund watch
One executive readout for automation, quality, and cost.
The page should land the practical promise: leaders see business outcome, operators see where to intervene, and builders see what to ship.
Readout
Business outcome
Containment, save value, conversion lift, and cost
Readout
Conversation quality
CX score, policy fit, grounding, and sentiment
Readout
Human review
Escalation pressure, QA load, and coaching queues
Readout
Release guardrail
Regressions, confidence, VIP safety, and rollback
| Readout | What Applied ties together |
|---|---|
| Business outcome | Containment, save value, conversion lift, and cost |
| Conversation quality | CX score, policy fit, grounding, and sentiment |
| Human review | Escalation pressure, QA load, and coaching queues |
| Release guardrail | Regressions, confidence, VIP safety, and rollback |
Works across the Applied agent family.
Use the same context and controls across support, save, conversion, and help desk workflows.
Trusted by millions of customers
