Switch help desks in 2 weeks. We’ll buy out your contract.
Full migration from Zendesk, Intercom, or wherever you are — tickets, macros, history, and up to 6 months of your contract covered.
Personalized migration plan in 48 hours.
Effortless migration, proven.
“It was such a hands-off process. I didn’t even believe it. It was amazing how easy it was.”
“The implementation was great. I felt like we had your best guys alongside us the whole way. If anything, you kind of did it all for us.”
70%+
AI resolution
95%
AI CSAT
>50%
AI resolution after migrating agent + help desk in weeks
Cut over with a clear plan.
Know the timeline, migration plan, and rollback procedure before traffic moves. Most teams launch in 1-2 weeks.
* Complex or very high-volume switches may require additional timing or adjustments.
- FIRST 48 HOURS
Plan setup
We map the desk, workflows, data, risk, and launch plan.
- DAYS 1–3
Import
We connect channels and import up to one year of historical conversations where available.
- DAYS 4–7
Rebuild
Applied rebuilds workflows, reporting, integrations, and handoff rules.
- DAYS 8–10
Testing + audit
We test a small sample, review it together, and iterate on your feedback.
- DAYS 10–14
Full cutover + launch
Traffic moves when you approve, with rollback ready at any point.
- DAY 14+
Monitor
Applied monitors queues and flags closely, then adjusts routing and workflows as needed.
What we handle end to end.
From the first system audit to the first ticket resolved, Applied owns the transition.
Clear migration plan
Owner, timeline, and next steps before work starts.
Technical Agent PM support
A dedicated owner handles integrations, edge cases, and cutover.
Zero downtime through migration
Channels, routing, history, and CSAT move with a rollback path.
1-2 week go-live
Most teams launch in weeks, not months.
6-month contract buyout
Offset your current help desk and CRM contract.
Launch your AI agents too.
Add >70% AI resolution and >95% AI CSAT on your new help desk in 2–4 weeks — or ship both in the same launch.
No seats. No overages.
Outcome economics improve as more customer work is resolved.
Unlimited seats
Unlimited agents, admins, QA reviewers, and seasonal teammates.
No spike overages
Volume spikes do not punish the team doing the work.
Cheaper as volume grows
Outcome economics improve as more customer work is resolved.
Get your migration plan in 48 hours.
Applied sets up the plan: scope, risks, integrations, timeline, and what we handle for you — before work starts.
Personalized migration plan in 48 hours.
Available for CX teams with 5,000+ conversations/month. We can migrate every channel: email, chat, phone, and more.