Full migration from Zendesk, Intercom, or wherever you are today: tickets, macros, history, all of it.Modern help desk + CRM with unlimited seats and up to 6 months of your current contract covered.
Personalized migration plan in 48 hours.
Effortless help desk migration and setup
“It was such a hands-off process. I didn't even believe it. It was amazing how easy it was.”
Aditya Garla
Head of Performance & E-commerce
“The implementation was great. I felt like we had your best guys alongside us the whole way. If anything, you kind of did it all for us.”
Kevin Wood
Tru Earth
70%+
AI resolution
95%
AI CSAT
>50%
AI resolution after agent + help desk/CRM migrated in weeks without issue
Resolve faster
Time to resolution, CSAT, effort
Improve with ease
Advanced AI assistant, CRM, analytics
Find growth signals in your CX
Retention, LTV, modern CX analytics
Clear migration plan
Owner, timeline, and next steps before work starts.
Technical Agent PM support
A dedicated owner handles integrations, edge cases, and cutover.
Zero downtime through migration
Channels, routing, history, and CSAT move with a rollback path.
1-2 week go-live
Most teams launch in weeks, not months.
6-month contract buyout
Offset your current help desk and CRM contract.
1-2 week managed launch
Cut over with a clear plan
Know the timeline, migration plan, and rollback procedure before traffic moves.
* Complex or very high-volume switches may require additional timing or adjustments.
Plan setup
We map the desk, workflows, data, risk, and launch plan.
Import
We connect channels and import up to one year of historical conversations where available.
Rebuild
Applied rebuilds workflows, reporting, integrations, and handoff rules.
Testing + audit
We test a small sample, review it together, and iterate on your feedback.
Full cutover + launch
Traffic moves when you approve, with rollback ready at any point.
Monitor
Applied monitors queues and flags closely, then adjusts routing and workflows as needed.
Applied Assurance
Looking to launch AI agents too?
Launch agents on your new help desk + CRM in 2-4 weeks, with >70% AI resolution and >95% AI CSAT to drive retention, LTV, and your brand's best customer experiences.
Talk through your migration plan
In 48 hours, Applied sets up the plan: scope, risks, integrations, timeline, and what we will handle for you.
Personalized migration plan in 48 hours.
Available for CX teams with 5,000+ conversations/month. We can migrate every channel: email, chat, phone, and more.