APPLIED ASSURANCE
Deploy on-brand AI Support Agents that achieve >90% AI CSAT with 0 critical issues in 30 days
Millions of 5-Star Conversations
AI Success Guaranteed
95% of AI deployments fail¹ due to unclear implementations, lack of support, and outdated tools. Applied Assurance eliminates this risk by guaranteeing measurable results in 30 days.
95% of AI deployments fail¹ due to unclear implementations, lack of support, and outdated tools.
Applied Assurance eliminates this risk by guaranteeing measurable results in 30 days.
[1] MIT, The Gen AI Divide: State of AI in Business 2025
THE SOLUTION: APPLIED ASSURANCE
Applied Assurance is our promise to CX & Support leaders: Deploy AI and achieve outstanding results fast and with no risk – opt out anytime.
Quality
90% AI CSAT In-depth quality reporting
Speed
Go live in 4 weeks Start testing in 1 week
Result
>70% AI resolution rate 90-day guarantee
Partnership
Personalized technical support Hands-on implementation and launch
TIMELINE
GO LIVE IN 30 DAYS
>70% AI RESOLUTION + >90% CSAT
WEEK 1
WEEK 2-3
WEEK 4-5
WEEK 6-12
WEEK 12
Setup
Set up AI on your knowledge, past tickets and key integrations.
Test / Audit / Improve
Improve your AI Agents with intuitive UX and benchmarks.
Go Live
Go live with confidence and visibility into every AI response.
Ramp Up
Improve AI resolution while upholding >90% CSAT.
Steady State
Reinvest time savings into proactive delight & CX insights.
Phase 1
GO LIVE IN 30 DAYS
WEEK 1
Setup
Set up AI on your knowledge, past tickets and key integrations.
W. 2-3
Test / Audit / Improve
Improve your AI Agents with intuitive UX and benchmarks.
W. 4-5
Go Live
Go live with confidence and visibility into every AI response.
Phase 2
>70% AI RESOLUTION + >90% CSAT
W. 6-12
Ramp Up
Improve AI resolution while upholding >90% CSAT.
WEEK 12
Steady State
Reinvest time savings into proactive delight & CX insights.
“With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days - all while cutting our platform costs in half.”
Caitlin Logan
VP of Customer Service
Eligibility
We always strive to deploy the highest quality within 30 days. However, a few factors can affect standard deployment timelines:
1
>5,000 Conversations
Must have at least a monthly average of >5,000 conversations.
2
Standard Integrations
Standard integrations (e.g., Shopify, Stripe, etc.) are covered in Applied Assurance®.
3
Custom Integrations
Custom database integrations may extend deployment timelines.
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