Quality
90%+ CSAT on every conversation your agent handles.
- In-depth quality reporting on every interaction
- Agent responses stay on-brand and within policy
APPLIED ASSURANCE
AI success. Guaranteed.
Deploy on-brand support agents and hit 50% AI resolution in 30 days — opt out anytime, no lock-in.
✓50% AI resolution in 30 days
✓70% by day 90
✓90%+ CSAT
✓<1% critical errors
✓Opt out anytime
✓Outcome-based pricing
Our promise to you.
Every Applied deployment is backed by four concrete guarantees — written into our partnership from day one.
Speed
Start testing in week one. Go live by day 30.
- Onboarding begins the day you sign
- Integrations and knowledge loaded in week one
Result
50% AI resolution by day 30. 70% by day 90.
- Resolution counted only when fully completed
- Measured against your actual ticket volume
Partnership
A dedicated team from onboarding through steady state.
- Personalized technical support throughout
- Hands-on implementation and launch guidance
The numbers we sign up for.
Not a sales projection — the contract. Every Assurance deployment commits to the same ramp: live by day 30 at 50% AI resolution, 70% by day 90, with CSAT above 90 the whole way.
- ✓90-day opt-out, no penalty
- ✓Outcome-based pricing — pay for results, not seats
- ✓Zero-downtime migration from your current help desk
Your ramp under Applied Assurance
RESOLUTIONCSATCRITICAL ERRORS
Go live in 30 days.
Two phases, one accountable outcome — a live agent hitting your resolution and CSAT targets.
PHASE 1 — GO LIVE IN 30 DAYSPHASE 2 — 70% RESOLUTION, 90%+ CSAT
WEEK 1
Setup
Connect your knowledge base, past tickets, and key integrations.
WEEK 2–3
Test & audit
Improve your agents with realistic scenario testing and quality benchmarks.
WEEK 4–5
Go live
Launch with full visibility into every AI response and escalation.
WEEK 6–12
Ramp up
Drive AI resolution toward 70% while holding 90%+ CSAT.
WEEK 12+
Steady state
Reinvest time savings into proactive delight and deeper CX insights.
- PHASE 1 — GO LIVE IN 30 DAYSWEEK 1
Setup
Connect your knowledge base, past tickets, and key integrations.
- WEEK 2–3
Test & audit
Improve your agents with realistic scenario testing and quality benchmarks.
- WEEK 4–5
Go live
Launch with full visibility into every AI response and escalation.
- PHASE 2 — 70% RESOLUTION, 90%+ CSATWEEK 6–12
Ramp up
Drive AI resolution toward 70% while holding 90%+ CSAT.
- WEEK 12+
Steady state
Reinvest time savings into proactive delight and deeper CX insights.
Eligibility.
We always strive to deploy the highest quality within 30 days. A few factors can affect standard timelines.
01
>5,000 conversations
Assurance applies when your team handles at least 5,000 conversations per month.
02
Standard integrations
Shopify, Stripe, Recharge, and other standard connectors are covered under Assurance.
03
Custom integrations
Custom database integrations are supported but may extend the 30-day deployment timeline.
Ambitious teams run on Applied.
Read customer stories→“Our AI agent CSAT is 95% and automation has nearly doubled, while platform costs were cut in half.”
Caitlin LoganVP of Customer Experience, FabFitFun
95%+
AI CSAT
2×
Automation, at half the platform cost
“We've achieved a lift in save rate without leaning on discounts, and that's a big win.”Read case study→“Applied Labs has been a step ahead at all times, iterating and solving things on the fly.”Read case study→“They worked with us to build a tailored support system that really understands our brand.”Read case study→“It's been a relief having a partner that is super reliable — it feels like an extension of our own team.”Read case study→“There's this 24/7 colleague that is just always taking care of the easy queue.”Read case study→“It's a level of support that we've not really had or seen with any other SaaS company.”Read case study→
Guarantee the outcome before you commit.
30 days to resolution and CSAT targets — with our team beside you every step of the way.