Resolve the most complex customer issues fully on-brand

Design your ideal CX, test with realistic scenarios, deploy across chat, email, voice, and social, and continuously improve with AI-powered insights.

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An older customer-care lead closing a resolved equipment support case at a warm repair bench

Design ideal CX in minutes

Add knowledge, integrations, voice, and escalation rules.

  • Knowledge & PoliciesTrain from help centers, SOPs, PDFs, and URLs.
  • IntegrationsConnect Shopify, Recharge, Stripe, and more.
  • On-Brand VoiceSet tone, vocabulary, and response guardrails.
  • Human Judgment & GuidanceControl when AI escalates to your team.

Test before launch

Preview realistic support situations before customers do.

  • ScenariosSimulate multi-turn customer conversations.
  • Test CoverageSee coverage by topic, intent, and policy.
  • Regression TestingRerun tests after every policy change.

Deploy every channel

Launch on chat, email, voice, SMS, and social.

  • ChatResolve with rich messages and product cards.
  • EmailReply from your domain with full history.
  • VoiceResolve calls naturally without IVR menus.
  • SMS & SocialKeep SMS, WhatsApp, and social aligned.

Improve every week

Track resolution, CSAT, handle time, and top fixes.

  • Performance DashboardsMeasure resolution, CSAT, handle time, and impact.
  • Root Cause AnalysisSee which intents drive CSAT and volume changes.
  • Alfred SuggestionsReview drafted fixes and accept in one click.
Analyze

Support performance dashboard

Resolved
82%

+6 pts

QA score
94

policy fit

Handoffs
11%

-4 pts

Weekly movement
ResolvedEscalated
W1W2W3W4W5W6
Outcome mix
Policy-fit replies94%
Human handoffs11%
Case writeback98%
FabFitFun
Caitlin Logan

Caitlin Logan

VP of Customer Service

“With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days - all while cutting our platform costs in half.”

Read case studies

Works across the Applied agent family.

Use the same context and controls across support, save, conversion, and proactive workflows.

Support Agent

Resolve known issues with policy and queue control.

Save Agent

Reduce churn with governed retention tactics.

Conversion Agent

Respond to buying intent at the moment it appears.

Proactive Agent

Act on customer signals before they become tickets.

Choose the support workflows Applied should own first.

Resolve known issues, route edge cases, and improve from every outcome.

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