SUPPORT AGENT

Resolve the most complex issues, fully on-brand.

Try it live — then design your ideal CX, test with realistic scenarios, deploy across every channel, and improve with AI-powered insights.

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AI agent

You

Today

Choose a question below to see the AI agent in action.

✓70%+ tickets automated
✓90%+ CSAT
✓<1% critical errors
✓90-day opt-out
✓Outcome-based pricing
✓Unlimited seats
✓No overages
Applied Assurance→

From request to resolved case.

Every conversation moves through the same accountable loop — understood in context, resolved in your systems, handed off with proof, and turned into next week's improvements.

01

Understand

The agent reads the message, customer memory, record, and policy.

JL
Jenny Liu · 12 ordersVIP subscriber · churn risk low
Return policy §4 · damaged items
  • Full customer memory, orders, and history
  • Policy and knowledge retrieval with sources
  • Intent and sentiment read on every message
02

Resolve

Approved workflows answer, refund, exchange, route, or update.

Refund issued · $42.18Verified in Stripe & Shopify
  • Refunds, exchanges, and account updates run in your systems
  • Every action stays inside approved guardrails
  • A resolution counts only when completed end to end
03

Handoff

Edge cases move to a person with context and source notes.

MR
Escalated to MariaContext & sources attached
  • Complete conversation and context attached
  • Source notes for every claim the agent made
  • Routed to the right queue and teammate
04

Improve

Resolution gaps become knowledge, workflow, and QA updates.

+6 pts resolution after weekly fixes
  • Knowledge gaps become drafted articles
  • Workflow and QA updates ready for review
  • Weekly resolution and CSAT trends
EMAIL
CHAT
SMS
VOICE
SOCIAL

The same loop on every channel, one unified customer timeline

See the loop on your own tickets→

Your best support operator, on every conversation.

DESIGN

Design ideal CX in minutes.

Add knowledge, integrations, voice, and escalation rules — your support playbook becomes the agent's operating manual.

  • ✓Knowledge & policies. Train from help centers, SOPs, PDFs, and URLs.
  • ✓Integrations. Connect Shopify, Recharge, Stripe, and more.
  • ✓On-brand voice. Set tone, vocabulary, and response guardrails.
  • ✓Human judgment. Control when AI escalates to your team.
KNOWLEDGE SOURCES
Help Center214 ARTICLES Synced
Returns SOP.pdf Synced
Shipping policySyncing
INTEGRATIONS
ShopifyRechargeStripeLoop+5 more
GUARDRAILS
Escalate refunds over $200
TEST

Test before launch.

Preview realistic support situations before customers do — testing lives inside the product, not in a spreadsheet on the side.

  • ✓Scenarios. Simulate multi-turn customer conversations.
  • ✓Test coverage. See coverage by topic, intent, and policy.
  • ✓Regression testing. Rerun tests after every policy change.
SIMULATED CONVERSATION
My order arrived damaged — can I get a replacement?
Sorry about that! I've arranged a free replacement — it ships tomorrow and you'll get tracking by email.
SCENARIO SUITE
Damaged item replacementPass
Refund over thresholdPass
Chargeback disputeEscalates
COVERAGE
92%
DEPLOY

Deploy every channel.

Launch on chat, email, voice, SMS, and social — one agent, one memory, every conversation in a single timeline.

  • ✓Chat. Resolve with rich messages and product cards.
  • ✓Email. Reply from your domain with full history.
  • ✓Voice. Resolve calls naturally without IVR menus.
  • ✓SMS & social. Keep SMS, WhatsApp, and social aligned.
CHANNELS
Chat Live
Email Live
Voice Live
SMS & WhatsApp Live
Social Live

One agent, one memory — a single timeline across every channel.

IMPROVE

Improve every week.

Track resolution, CSAT, handle time, and top fixes — resolution gaps come back as drafted knowledge and workflow updates.

  • ✓Performance dashboards. Measure resolution, CSAT, handle time, and impact.
  • ✓Root cause analysis. See which intents drive CSAT and volume changes.
  • ✓Assistant suggestions. Review drafted fixes and accept in one click.
RESOLVED82%+6 pts
QA SCORE94policy fit
HANDOFFS11%-4 pts
Policy-fit replies94%
Human handoffs11%
Case writeback98%

One agent in a team of specialists.

Support resolves the queue. The rest of the family grows revenue, saves customers, and prevents the next ticket — all sharing the same memory.

RESOLVE

Resolve the issue — not just deflect.

Automate 70%+ of support tickets with a 90%+ CSAT — complex workflows completed end to end in your systems.

Support Agent

RETAIN

Reduce churn with personalized offers.

Find the reason to stay — improve save rate without handing out discounts the customer didn't need, and verify every save in billing.

Save Agent→

CONVERT

Turn buying intent into purchases.

Spot buying intent inside conversations, remove the friction, and complete the purchase — measured in your commerce system.

Conversion Agent→

PREVENT

Act before the customer has to ask.

Turn operational signals — delays, failed payments, churn risk — into timely outbound conversations that resolve the problem early.

Proactive Agent→
“With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days — all while cutting our platform costs in half.”
Caitlin Logan
Caitlin LoganVP of Customer Service · FabFitFun
95%AI CSAT
+31%Automation in under 90 days

Start with your busiest support workflows.

Resolve known issues, route edge cases, and improve from every outcome.

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