Danielle Green
Jan 29, 8:15 AM
Salut, les horaires ne me conviennent pas. Le trajet est long pour moi. Avez-vous des rendez-vous le week-end ou en dehors des heures d'ouverture ?
Retail & E-Commerce
Applied agents resolve shopper requests, recover revenue, and keep orders moving.
Built for the shopping moments that matter most
Deploy agents across product discovery, order support, returns, account changes, and partner operations without adding seasonal headcount.
Applied agent
Retail & E-Commerce
Setup ready
What should I resolve first for guide shoppers to the right product?
Start with the customer record and the current policy.
Answer sizing, fit, inventory, and comparison questions with context from catalog, purchase history, and current promotions.
Run every shopper issue from one help desk
Agents resolve repetitive order and return questions while your team steps into VIP, policy, and exception cases with full context.
Request for weekend or after-hours support
SchedulingAfter-hoursDisappointment
Jan 29, 8:15 AM
Applied Agent
Jan 29, 8:18 AM
Hi Danielle, we have two late Wednesday slots and one Saturday morning option available. Let me know which works best and I can confirm it for you.
Translated the French thread to English.
Loaded after-hours scheduling policy.
Checked late-evening and Saturday availability.
Resolved automatically after the reply was delivered.
Reply
This conversation was resolved automatically.
Preview paused
⌘ + ↵ to add a new line✎◌↑
See what drives conversion, saves, and repeat contacts
Track shopper intents, return reasons, save tactics, CSAT, and escalation pressure so the retail operation improves every week.
Last 28 daysAmerica/New_YorkAll channelsAll agents
Conversation Overview
Workforce Efficiency Analytics
Conversation Volume
18.4k
Conversations in the selected time range.
+1.6k (+9.5%)
AI Resolution Rate
82%
Share of conversations resolved with AI intervention.
+6 p.p. (+7.9%)
CSAT Score
89%
Share of 4 and 5 ratings in the selected window.
+2.4 p.p. (+2.8%)
Mean Time to Resolution
3.2m
Average time to resolution across staffed workflows.
-0.7m (-18%)
Conversations Over Time
Weekly queue volume and contained conversations
Contained
Total
AI Resolution Rate Over Time
Weekly rate of conversations resolved with AI intervention
Conversations by Channel
Share of conversation volume by operating channel
Email7.4k
Chat6.2k
SMS2.9k
Voice1.9k
Caitlin Logan
VP of Customer Service
"With Applied Labs, our bot now outperforms human agents on CSAT, and automation has nearly doubled - all while cutting our platform costs in half."
Read case studies
Trusted by millions of customers
