OMNICHANNEL

One agent. Every channel. A single customer timeline.

Reach your customers on chat, voice, email, SMS, and social — one agent, one memory, every conversation unified.

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✓Chat
✓Email
✓Voice
✓SMS
✓Social
✓Forms
✓Slack
✓One unified memory
Applied Assurance→

Every channel, one conversation memory.

Your agent handles chat, email, voice, SMS, and social — every conversation lands in a single customer timeline, with no context lost between channels.

CHAT

Richer, interactive chat on every surface.

Resolve conversations with built-in widgets, images, videos, and interactive elements — all in your brand's voice.

  • ✓Rich media. Send images, product cards, and interactive flows inline.
  • ✓Embeddable widget. Drop into any website or mobile app in minutes.
  • ✓Live handoff. Route to a human agent in the same conversation thread.
Support Agent Live
Can you help me find a gift under $100?
Here's our most popular gift set — free shipping, arrives Friday.
The Ritual Set · $89Free shipping · Est. Fri Dec 20
Add to cart →
EMAIL

Modern email for inbound and outbound.

Clear email queues with AI replies driven by your knowledge, brand tone, and workflows — humans step in for escalations.

  • ✓AI replies. Resolve common threads with full knowledge and policy context.
  • ✓Domain sending. Reply from your own domain with complete conversation history.
  • ✓Escalation. Route to the right teammate with full context attached.
INBOX · 3 THREADS
S
Sarah K.Order hasn't arrived
2m ago AI replied
M
Marcus T.Exchange for a different size
14m ago AI replied
P
Priya M.Can I change my address?
31m ago
Avg. reply time48s
VOICE

Ultra-fast, natural voice without IVR menus.

Handle complex inbound and outbound voice experiences with natural, on-brand AI voices at low latency.

  • ✓Natural speech. Respond in a realistic voice trained on your brand tone.
  • ✓Inbound & outbound. Resolve support calls and run proactive outreach.
  • ✓Live transfer. Hand off to a human agent with full conversation context.

Inbound call · Support line

2:14 ELAPSED

Live
LIVE TRANSCRIPT

"I can waive that shipping fee — your refund arrives in 3–5 days."

AI VOICE AGENT
SMS

SMS support your customers already prefer.

Reliably handle complex SMS conversations using your knowledge, integrations, and guidance — in the channel customers pick up first.

  • ✓Two-way SMS. Resolve issues and send proactive updates via text.
  • ✓Knowledge-backed. Answer accurately using your SOPs and help center.
  • ✓Unified timeline. Every SMS thread lives alongside chat, email, and voice.
SMS THREAD · +1 (555) 012-3456
My package is late — where is it?
Out for delivery — arriving today by 8 pm. Track it: [link]
Thank you!
Delivered via SMS · 2s response Resolved
EMAIL
CHAT
SMS
VOICE
SOCIAL

The same agent on every channel, one unified customer timeline

See live demos on every channel→

Every other channel, covered.

The same agent that handles chat and email also manages your social presence, customer portal, and Slack channels — all from one workspace.

Socials

Handle DMs, comments, and mentions across Instagram, WhatsApp, and more from one AI-powered workspace.

Forms

Custom, on-brand ticket forms answered by AI or live agents via email from your customer portal.

Slack

Manage key customer Slack channels with the same knowledge, workflows, and quality standards.

"With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days — all while cutting our platform costs in half."
Caitlin Logan
Caitlin LoganVP of Customer Service · FabFitFun
95%AI CSAT
+31%Automation in 90 days

Meet your customers where they already are.

Deploy the same AI agent across every channel — one knowledge base, one memory, one resolution loop.

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