Applied Labs Blog

Introducing Applied Assistant

Applied Assistant is a managed AI assistant for company work. Ask in plain language, connect the tools your team already uses, and let it learn your tone, your policies, and your customers. The more you work together, the better it gets.

Introducing Applied Assistant

An Outcome Is Only as Honest as Its Definition

Outcome-based pricing is where AI is taking the category — but the word 'outcome' now means wildly different things depending on who's selling it. What we believe, and why the definition is the whole game.

An Outcome Is Only as Honest as Its Definition

Applied Labs is now generally available

Applied Labs is generally available with public pricing, a 14-day free trial, and the full platform teams need to run AI agents, human support, helpdesk, CRM, analytics, and governed CX operations in one place.

Applied Labs is now generally available

How Proactive Agents Work: Signals, Memory, and Governed Actions

A technical product deep dive on the architecture behind proactive agents: signal detection, customer memory, action policies, connectors, handoffs, and closed-loop analytics.

How Proactive Agents Work: Signals, Memory, and Governed Actions

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