Technology

Applied agents resolve product questions, guide onboarding, and grow users across your stack.

A software operations team reviewing a customer workflow around a laptop

Built for the touchpoints that matter most

Deploy agents tailored to your product, user base, and technical environment, from self-serve support to high-touch engagement.

Applied agent

Technology

Setup ready
What should I resolve first for inbound support and resolution?
Start with the customer record and the current policy.
Resolve account inquiries, feature questions, bug reports, and troubleshooting requests with context from CRM and ticketing systems.

Resolve product queues without losing technical context

Agents collect logs, account details, plan state, and prior tickets before escalating to support, success, or engineering.

Request for weekend or after-hours support

SchedulingAfter-hoursDisappointment

Jan 29, 8:15 AM

Danielle Green

Jan 29, 8:15 AM

Salut, les horaires ne me conviennent pas. Le trajet est long pour moi. Avez-vous des rendez-vous le week-end ou en dehors des heures d'ouverture ?

Applied Agent

Jan 29, 8:18 AM

Hi Danielle, we have two late Wednesday slots and one Saturday morning option available. Let me know which works best and I can confirm it for you.

Translated the French thread to English.

Loaded after-hours scheduling policy.

Checked late-evening and Saturday availability.

Resolved automatically after the reply was delivered.

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Measure activation, retention, and support quality

Track product friction, containment, expansion signals, CSAT, and handoff quality across every agent workflow.

Last 28 daysAmerica/New_YorkAll channelsAll agents

Conversation Overview

Workforce Efficiency Analytics

Conversation Volume
18.4k

Conversations in the selected time range.

+1.6k (+9.5%)
AI Resolution Rate
82%

Share of conversations resolved with AI intervention.

+6 p.p. (+7.9%)
CSAT Score
89%

Share of 4 and 5 ratings in the selected window.

+2.4 p.p. (+2.8%)
Mean Time to Resolution
3.2m

Average time to resolution across staffed workflows.

-0.7m (-18%)
Conversations Over Time

Weekly queue volume and contained conversations

Contained
Total
AI Resolution Rate Over Time

Weekly rate of conversations resolved with AI intervention

Conversations by Channel

Share of conversation volume by operating channel

Email7.4k
Chat6.2k
SMS2.9k
Voice1.9k
Truemed

Alex Sands

General Manager

"Anytime we identify an issue - hey, we need some way to support this - the next day, Applied Labs has it built into the product. I just don't think you get that level of partnership with any other customer support tool."

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