deliver fast, delightful service anytime, anywhere
Reach your customers on any channel across chat, voice, email, socials and much more. Start delivering a faster, more modern customer experience your customers love.
Millions of 5-Star Conversations
Cover All Channels
Meet your customers on their preferred channels with the most effective AI and human-level service
Chat
Phone
SMS
Socials
Ticket Forms
Slack
Chat
Phone
SMS
Socials
Ticket Forms
Slack
Richer, interactive AI and live chat
Give customers your brand’s fastest responses with built-in widgets, images, videos and interactive elements.
Richer, interactive AI and live chat
Give customers your brand’s fastest responses with built-in widgets, images, videos and interactive elements.
Modern email experience for inbound and outbound
Clear email queues with AI replies driven by your knowledge, brand tone and workflows. Let human teams step in for cases that require escalation.
Modern email experience for inbound and outbound
Clear email queues with AI replies driven by your knowledge, brand tone and workflows. Let human teams step in for cases that require escalation.
Ultra-fast, realistic and reliable phone and voice
Answer and reliably handle complex inbound and outbound voice experiences with natural, on-brand AI voices at low-latency
Ultra-fast, realistic and reliable phone and voice
Answer and reliably handle complex inbound and outbound voice experiences with natural, on-brand AI voices at low-latency
SMS support for your customers on mobile
Easily manage your AI agent’s response in any situation reliably and accurately using your knowledge, integrations and guidance.
SMS support for your customers on mobile
Easily manage your AI agent’s response in any situation reliably and accurately using your knowledge, integrations and guidance.
Easily manage Instagram, WhatsApp and more
Handle DMs, comments, mentions and messages from one AI powered workspace without missing a single conversation.
Easily manage Instagram, WhatsApp and more
Handle DMs, comments, mentions and messages from one AI powered workspace without missing a single conversation.
Custom, on-brand ticket forms
Let customers submit tickets on your customer portal to be answered by AI or live agents later via email.
Custom, on-brand ticket forms
Let customers submit tickets on your customer portal to be answered by AI or live agents later via email.
Manage key customer Slack channels
Easily manage your AI agent’s response in any situation reliably and accurately using your knowledge, integrations and guidance.
Manage key customer Slack channels
Easily manage your AI agent’s response in any situation reliably and accurately using your knowledge, integrations and guidance.
“With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days - all while cutting our platform costs in half.”
Caitlin Logan
VP of Customer Service
Trusted by thousands of customers