RETAIL & E-COMMERCE
Handle complex customer support issues, boost conversion, reduce churn and personalize every customer experience.
Millions of 5-Star Conversations
Digital Delight
Drive the highest AI resolution without sacrificing customer satisfaction and human-level interaction.
Exceptional AI support across channels
Give customers fast, on-brand resolutions powered by integrated systems, fully automated workflows and your team’s best ideas.
Exceptional AI support across channels
Give customers fast, on-brand resolutions powered by integrated systems, fully automated workflows and your team’s best ideas.
Optimize conversion with more buying opportunities
Engage, understand and recommend the right products in the right moments to increase conversion and sales.
Optimize conversion with more buying opportunities
Engage, understand and recommend the right products in the right moments to increase conversion and sales.
Elevate all interactions with on-brand personalization
Adapt messaging, tone, recommendations and workflows to each shopper to build trust, loyalty and long-term retention.
Elevate all interactions with on-brand personalization
Adapt messaging, tone, recommendations and workflows to each shopper to build trust, loyalty and long-term retention.
“With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days - all while cutting our platform costs in half.”
Caitlin Logan
VP of Customer Service
Trusted by thousands of customers