Danielle Green
Jan 29, 8:15 AM
Salut, les horaires ne me conviennent pas. Le trajet est long pour moi. Avez-vous des rendez-vous le week-end ou en dehors des heures d'ouverture ?
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Guide care-adjacent support with confidence
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Request for weekend or after-hours support
SchedulingAfter-hoursDisappointment
Jan 29, 8:15 AM
Applied Agent
Jan 29, 8:18 AM
Hi Danielle, we have two late Wednesday slots and one Saturday morning option available. Let me know which works best and I can confirm it for you.
Translated the French thread to English.
Loaded after-hours scheduling policy.
Checked late-evening and Saturday availability.
Resolved automatically after the reply was delivered.
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AI Summary
- The customer received concrete after-hours options without a handoff.
- Policy lookup and scheduling checks stayed inside one surface.
- The thread was resolved automatically after the answer was delivered.
Conversation details
Resolution
Resolved automatically
Status
Closed
Priority
No priority
AI Agent
Applied Agent
Assignee
Admin
Group
Scheduling
D
Danielle Green
Berry-Turner · Clinical psychologist
Phone: 17777195422
Email: dgreen@berry-turner.example
Note: Prefers Saturday or after-hours visits near downtown.
Measure service quality without exposing sensitive context
Track scheduling outcomes, benefit questions, billing friction, handoffs, CSAT, and follow-up performance by workflow.
Last 28 daysAmerica/New_YorkAll channelsAll agents
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82%
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+6 p.p. (+7.9%)
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89%
Share of 4 and 5 ratings in the selected window.
+2.4 p.p. (+2.8%)
Mean Time to Resolution
3.2m
Average time to resolution across staffed workflows.
-0.7m (-18%)
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