AI QA Scorecard

Score support conversations and turn QA misses into coaching notes.

AI QA Scorecard Score support conversations and turn QA misses into coaching notes.

Reviews conversations against your QA rubric, flags missed steps, and groups coaching actions by team or agent.

Example insight report

The scorecard finds policy explanation and empathy misses concentrated in two queues, with exact calls ready for calibration.

QA pass rate

Warning

82%

-6 pts

Coaching moments

Warning

+15

Misses

Includes

Zendesk

Connector

Reads tickets, macros, CSAT, escalations, and support history from Zendesk.

Gorgias

Connector

Reads ecommerce support tickets, customer history, and macros from Gorgias.

Gladly

Connector

Reads customer conversations, tasks, and support history from Gladly.

Dixa

Connector

Reads customer support conversations, queues, and handoffs from Dixa.

Slack

Connector

Reads team channels, standups, escalation threads, and handoff conversations from Slack.

Google

Connector

References Google Workspace docs, sheets, calendar events, and Drive files.

Snowflake

Connector

Adds warehouse-backed customer, operational, finance, and product data from Snowflake.