5-Star Alerts

Prepare 5-star feedback for the teams that can use it.

5-Star Alerts Prepare 5-star feedback for the teams that can use it.

Finds 5-star comments, extracts what the customer praised, and routes the win to CX, leadership, or advocacy owners.

Example insight report

The digest extracts praise themes and customer quotes that marketing, CX leadership, and success can reuse without rereading every ticket.

5-star comments

Positive

+23%

Reference candidates

Positive

Praise mentions

Evidence: “The agent fixed the replacement before I had to ask twice.”
5-star CSAT comment, GOR-55219

Includes

Zendesk

Connector

Reads tickets, macros, CSAT, escalations, and support history from Zendesk.

Gorgias

Connector

Reads ecommerce support tickets, customer history, and macros from Gorgias.

Gladly

Connector

Reads customer conversations, tasks, and support history from Gladly.

Dixa

Connector

Reads customer support conversations, queues, and handoffs from Dixa.

Slack

Connector

Reads team channels, standups, escalation threads, and handoff conversations from Slack.

Google

Connector

References Google Workspace docs, sheets, calendar events, and Drive files.

Shopify

Connector

Adds order, customer, product, fulfillment, and ecommerce context from Shopify.