Launch Watch Brief

Track launch-week support spikes, confusion, and broken flows.

Launch Watch Brief Track launch-week support spikes, confusion, and broken flows.

Summarizes new ticket spikes, customer confusion, and broken support flows after launches, releases, or promotions.

Example insight report

The launch brief highlights the ticket spike, broken customer paths, and owner-ready defects while the launch team can still react.

Launch tickets

Warning

+37%

vs baseline

Blocking issues

Critical

owner mapped

Tickets

Includes

Zendesk

Connector

Reads tickets, macros, CSAT, escalations, and support history from Zendesk.

Gorgias

Connector

Reads ecommerce support tickets, customer history, and macros from Gorgias.

Gladly

Connector

Reads customer conversations, tasks, and support history from Gladly.

Dixa

Connector

Reads customer support conversations, queues, and handoffs from Dixa.

Slack

Connector

Reads team channels, standups, escalation threads, and handoff conversations from Slack.

Snowflake

Connector

Adds warehouse-backed customer, operational, finance, and product data from Snowflake.

Google

Connector

References Google Workspace docs, sheets, calendar events, and Drive files.

Notion

Connector

Reads planning docs, meeting notes, project pages, and decision records from Notion.