1-Star Alerts
Get source-backed signals for 1-star feedback and urgent recovery opportunities.
1-Star Alerts Get source-backed signals for 1-star feedback and urgent recovery opportunities.
Finds 1-star ratings and severe detractor comments, summarizes what went wrong, and routes the customer to the right recovery owner.
Nine VIP detractors need recovery today
The alert groups the highest-severity 1-star comments by revenue risk, root issue, and owner so the team can recover the right customers first.
| Issue | Owner | Risk |
|---|---|---|
| Missed delivery window | CX escalations | High |
| Double charge | Billing ops | High |
| Unanswered loyalty case | Success | Medium |
Includes
Zendesk
ConnectorReads tickets, macros, CSAT, escalations, and support history from Zendesk.
Gorgias
ConnectorReads ecommerce support tickets, customer history, and macros from Gorgias.
Gladly
ConnectorReads customer conversations, tasks, and support history from Gladly.
Dixa
ConnectorReads customer support conversations, queues, and handoffs from Dixa.
Slack
ConnectorReads team channels, standups, escalation threads, and handoff conversations from Slack.
References Google Workspace docs, sheets, calendar events, and Drive files.
Custom
ConnectorBrings in internal systems, warehouse views, or proprietary workflow data.
Shopify
ConnectorAdds order, customer, product, fulfillment, and ecommerce context from Shopify.