Repeat Contact Root Cause

Find the issues making customers contact support more than once.

Repeat Contact Root Cause Find the issues making customers contact support more than once.

Clusters repeat-contact reasons, identifies broken workflows or knowledge gaps, and shows the cost of unresolved issues.

Example insight report

The report dedupes repeat contacts and shows which knowledge gaps and workflow loops are creating avoidable support load.

Repeat-contact rate

Warning

19%

+4 pts

Avoidable tickets

Warning

312

last 7 days

Repeat contacts

Includes

Zendesk

Connector

Reads tickets, macros, CSAT, escalations, and support history from Zendesk.

Gorgias

Connector

Reads ecommerce support tickets, customer history, and macros from Gorgias.

Gladly

Connector

Reads customer conversations, tasks, and support history from Gladly.

Dixa

Connector

Reads customer support conversations, queues, and handoffs from Dixa.

Shopify

Connector

Adds order, customer, product, fulfillment, and ecommerce context from Shopify.

Snowflake

Connector

Adds warehouse-backed customer, operational, finance, and product data from Snowflake.

Notion

Connector

Reads planning docs, meeting notes, project pages, and decision records from Notion.